Terms & Conditions
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Standard delivery free over £10. Same-day dispatch for orders before 4pm Mon-Fri.
Mandatory 1Account checks on all Vaping & Nicotine products. Adult signature on delivery.
Statutory cooling-off period under Consumer Contracts Regulations 2013.
30-day refund or replacement under Consumer Rights Act 2015, plus repair rights up to 6 months.
1. Who runs NVee Superstore?
NVee Superstore is operated by Galaxy Connect Limited, a company registered in England and Wales under company number 06059467. Our VAT registration number is GB926751602.
Our registered office is Amba House, 4th Floor Kings Suite, 15 College Road, Harrow, Middlesex, HA1 1BA. This is our registered office, not a retail shop or a returns address.
For customer enquiries, use Contact Us or email info@nveesuperstore.com.
2. What these terms cover
These Terms & Conditions apply when you buy products as a consumer from NVee Superstore. Please read them together with the product information shown before checkout and our Delivery Information and Returns & Refunds pages.
Other websites operated by Galaxy Connect Limited may have their own terms. These terms do not reduce or replace your rights under UK consumer law.
3. Products and availability
We sell products across Food & Drink, Tech & Mobile and a separate age-restricted Vaping & Nicotine department. The items available may change as stock changes.
We aim to describe each product accurately, including relevant sizes, specifications, contents and compatibility. Product photos help illustrate an item, but you should read the individual listing for the details of the version you are ordering.
If an item becomes unavailable or we discover an important listing error before accepting your order, we will contact you about the available options and refund any payment taken for goods we cannot supply.
4. Placing an order
Choose your products, check quantities, review the delivery address and total cost, and correct any mistakes before completing checkout. Placing an order is an offer to buy those goods.
An automated order acknowledgement confirms that we have received the order. Under our current ordering process, a contract is formed when we send the dispatch confirmation, unless we expressly agree otherwise. We may be unable to accept an order, for example because an item is unavailable, payment cannot be authorised or an age check cannot be completed.
If we cannot fulfil an order for which payment has already been collected, we will arrange the appropriate refund.
5. Prices and payment
Prices are displayed in pounds sterling and include VAT where applicable. Any delivery charge is shown before you place an order, and you can review the full amount at checkout.
Payment must be made through one of the methods offered at checkout. We do not guarantee a particular payment method on every order. If we notice a pricing error, we will contact you before accepting the affected order rather than charging a different price without your agreement.
6. Delivery, costs and dispatch updates
Delivery is free on orders over £10. If your order is £10 or less, the applicable delivery charge will be shown at checkout before you pay. Delivery availability and any restrictions depend on the address and products in your basket and will be shown during checkout.
Standard UK delivery usually takes 3 to 5 working days after dispatch. This is an estimate, not a guaranteed arrival date. We will let you know when your order has been dispatched and which courier is carrying it.
NVee Superstore does not provide its own parcel tracking service. Your courier may offer tracking or delivery updates directly, depending on the service used. We remain responsible for fulfilling our delivery obligations under the law. Unless a different time has been agreed, goods must be delivered within 30 days of the contract being made.
See Delivery Information for the practical details.
7. Age-restricted vaping and nicotine products
Vaping and nicotine products on NVee Superstore are intended for adults aged 18 and over. We use Age Check as our age-verification provider when verification is required for an age-restricted purchase. We may need to confirm age eligibility before accepting or completing the order and may require suitable evidence of age through the applicable verification process. We will not knowingly supply age-restricted goods to anyone under the required age.
We may decline or cancel an age-restricted order if a required age check cannot be completed, with the appropriate refund where payment has been taken.
The Vaping & Nicotine department is separate from Food & Drink and Tech & Mobile. Age restrictions that apply to particular goods do not mean every item on the website is age-restricted. Promotional rules may also limit which offers can apply to vaping and nicotine products.
8. Food, drink, ingredients and allergens
Food and drink listings are intended to help you understand what you are buying. Required food information, including relevant ingredient and allergen details, must be available before you complete the order and when the goods are delivered.
Imported products may have packaging or labelling that differs from familiar UK versions. Always check the relevant product information, including ingredients, allergens, pack size and storage instructions. If you have an allergy or need clarification about a product, Contact Us before ordering. Do not consume a product if its labelling or condition raises a safety concern.
9. Phones, refurbished products and accessories
Check the exact model, condition, storage capacity and included accessories shown in each listing. For refurbished items, the relevant grading or condition description, together with any stated warranty, forms part of the product information you should review before purchase.
Accessories such as chargers, phone cases, cables, batteries and holders may only fit certain devices or specifications. If compatibility is unclear, ask us before placing your order. Your statutory rights still apply to new, sale-priced and refurbished goods.
10. Cancelling an eligible online order
For most goods bought online, you can cancel without giving a reason within 14 days after receiving your order. Where goods in the same order are delivered separately, the cancellation period will normally run from receipt of the last item. You can also tell us that you wish to cancel before delivery.
There are legal exceptions to this change-of-mind right. Depending on the particular item, examples may include goods that deteriorate or expire rapidly and sealed goods that cannot be returned for health or hygiene reasons after the seal has been broken. These exceptions are not automatic exclusions for every food, drink, vape or nicotine product. They do not remove your rights if goods are faulty or misdescribed.
11. How to tell us you are cancelling
To cancel an eligible purchase, make a clear statement using Contact Us, email info@nveesuperstore.com, or the optional cancellation form at the end of these terms. You do not have to use the form. Include your name and order number so we can identify the order.
Once you have notified us of cancellation, you normally have a further 14 days to send the goods back. We will provide the correct returns instructions and returns address. Please do not send goods to the company’s registered office unless we specifically tell you to do so. Keep evidence of sending the parcel.
12. Return postage and inspecting goods
For an eligible change-of-mind return, you are generally responsible for the direct cost of returning the goods where that responsibility was explained before purchase and the law permits it. If we agree to another arrangement, we will explain it to you.
You may inspect goods as you would in a shop. If you handle them beyond what is necessary to establish their nature, characteristics and functioning, the law may allow a deduction for any resulting reduction in value.
Different rules apply if goods are faulty, damaged or not as described. Your legal remedy should not require you to pay return costs that the seller must cover.
13. Refunds after a change-of-mind cancellation
For an eligible cancellation, we will refund the sums due under the law using the original payment method unless you expressly agree otherwise, without charging you a refund fee.
Where you are returning goods, a refund must normally be made within 14 days of us receiving the goods back, or earlier if you provide evidence that you have sent them back. If no goods have been supplied, a different legal refund deadline may apply.
Where required, we will also refund the cost of the basic standard delivery option originally offered. Additional amounts paid for a faster or upgraded service may not be refundable. The treatment of delivery charges for partial returns depends on the circumstances and your legal rights.
You may inspect goods as you would in a shop. If you handle them beyond what is necessary to establish their nature, characteristics and functioning, the law may allow a deduction for any resulting reduction in value.
Different rules apply if goods are faulty, damaged or not as described. Your legal remedy should not require you to pay return costs that the seller must cover.
14. Faulty, damaged, missing or incorrect items
Your goods must meet the standards required by UK consumer law, including being of satisfactory quality, fit for purpose and as described.
If something is faulty, you may have a short-term right to reject it for a refund, generally within 30 days, depending on the circumstances and the type of goods. Other remedies, including repair, replacement or a refund, may apply later. These rights also apply to discounted and refurbished goods.
If your order is damaged, incomplete or incorrect, please Contact Us with the order number and details of what happened. A photo may help us investigate, but it is not a condition of getting in touch. We do not impose an arbitrary 48-hour reporting deadline that removes your statutory rights.
See Returns & Refunds for further guidance.
15. Warranties and after-sales help
A product may also come with a manufacturer’s guarantee or a separate warranty, where this is stated on the listing or supplied with the item. Any such warranty is additional to, and does not replace, your statutory consumer rights.
Where you need help identifying the correct accessory, reporting a problem or understanding your options, please use Contact Us. Do not assume that all electronics, batteries or refurbished items have identical warranty arrangements.
16. Offers, discounts and Rewards Points
An offer only applies to the products and orders that meet its stated conditions. Additional terms, dates, exclusions and stock limits will be explained with the relevant offer. A promotion cannot override your legal rights.
Our Rewards Points programme has its own Rewards information and applicable scheme terms. Whether points can be earned or used depends on the product and the current scheme rules. Vaping and nicotine goods may also be subject to legal restrictions on promotional offers and discounts.
17. Accounts and using the website
If you create an account, please keep your sign-in details secure and make sure the information supplied for orders and deliveries is accurate. Contact us if you think someone else has accessed your account without permission.
We may take reasonable steps to protect the website against misuse or fraud. How personal information is collected and used is explained in our Privacy Policy and Cookie Policy.
18. Our responsibility and your consumer rights
Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights concerning goods.
If we fail to meet our obligations, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill, subject to the law. These terms are written for consumers shopping for personal use and do not attempt to exclude any protection that the law gives you.
19. Changes, questions and complaints
We may update these website terms from time to time. Changes will not retrospectively remove rights you already have under an existing order. The terms applicable to an accepted order are those provided or made available when that order was placed, subject to the law.
If anything is unclear, you have a complaint, or you need help with an order, please use Contact Us or email info@nveesuperstore.com. We will review your enquiry and explain the next steps. You can also seek independent advice from Citizens Advice or your local Trading Standards service.
20. Optional cancellation form
You can use this form to tell us that you wish to cancel an eligible order, but you do not have to use it. Any clear cancellation statement is acceptable.
To: Galaxy Connect Limited, trading as NVee Superstore, via info@nveesuperstore.com or Contact Us
I give notice that I wish to cancel my contract for the following goods: