Contact Us
Got a question about an order or a product? Tell us what you need help with and we’ll point you in the right direction.
How can I contact NVee Superstore?
You can email our customer support team at info@nveesuperstore.com or use the contact form on this page. Whether you have a question before buying or need help with an order, choose the option that works for you.
Using the contact form
Enter your name and email address, choose the subject closest to your question and write a short message. If you’ve ordered already, add your order number. We’ll use the contact details you provide to respond to your enquiry.
- What can we help you with?
If you're asking about an order you've already placed, include the order number from your confirmation email. Tell us if it's about delivery, a change to your details or something else.
Let us know which item is affected and what happened. Keep any packaging while the issue is being looked into, and don't send the product back until you have the correct return instructions.
Not sure which charger fits your phone, which pod works with your vape kit or which battery size you need? Send us the product name and your exact device model, if relevant, so we know what you're comparing.
Tell us what you're having trouble with. Please never send your password, full payment-card number or security codes.
Find out where delivery choices, charges and estimated timings are shown.
Learn about returning an item, changing your mind and what to do if something is faulty.
Get quick answers to common questions about shopping, orders and product compatibility.
- Already placed an order? You can also sign in to your account to find its details before sending us a message.
- Company information
NVee Superstore is operated by Galaxy Connect Limited, registered in England and Wales (company number 06059467).
Registered office:
Amba House, 4th Floor Kings Suite, 15 College Road, Harrow, Middlesex, HA1 1BA.
This is the company’s registered office, not a returns address. If you need to send something back, follow the instructions provided through our returns process.