Delivery Information
Wondering how much delivery costs or when your order will arrive? Here’s what to know before you pay, plus help if something goes wrong.
Delivery options, costs and timings
1 How much does delivery cost?
Delivery is free on orders over £20. If your order is £20 or less, you’ll see the delivery charge at checkout before you pay.
2 Where do you deliver?
Enter your delivery address at checkout to see the options available for your postcode. If delivery isn’t available to your address, Contact Us before placing your order.
3 When will my order arrive?
Standard UK delivery usually takes around 3 to 5 working days after dispatch. This is an estimate, not a guaranteed date, and doesn’t include weekends or bank holidays. Some destinations and busy periods may take longer.
We’ll let you know when your order has been dispatched and which courier is carrying it.
4 Can I change my delivery address?
Spotted a mistake in your address? Contact Us as soon as possible with your order number. We’ll see whether it can be changed, but this may not be possible once your order has been prepared or dispatched.
5 Delivery of age-restricted products
Vaping and nicotine products are for adults aged 18 or over. Age verification may be required when you order or receive these products. Be ready to show proof of age if asked.
Dispatch updates and delivery problems
1 How will I know when my order has been dispatched?
We’ll send you a dispatch update letting you know that your order is on its way and which courier is delivering it.
2 Can I track my parcel?
NVee Superstore doesn’t provide its own parcel tracking. If your courier offers tracking for your delivery, you may be able to see updates directly through the courier’s service. Not all parcels will have tracking available.
3 What if my delivery is late?
Allow around 3 to 5 working days after dispatch for standard UK delivery. If your parcel hasn’t arrived within the expected time, Contact Us with your order number and delivery postcode. We’ll help investigate the delay. Your legal rights around late delivery still apply.
4 The courier says my parcel was delivered, but I can't find it
Check any delivery information the courier has provided and whether someone you’ve authorised to receive the parcel has accepted it. If it still hasn’t arrived, Contact Us with your order number so we can investigate.
5 What if something arrives damaged, wrong or missing?
Let us know which item is affected and what’s happened. Include your order number and keep the packaging. A photo can be useful if something is damaged, but you can still contact us without one.
We’ll explain the next steps. For returning an item or requesting a refund, visit Returns & Refunds.
6 What if I miss the delivery?
If the courier offers redelivery or collection, follow the instructions they provide. If you’re unsure what to do, Contact Us with your order number.