NVee Rewards Points
Find out how NVee Rewards Points are earned, what they’re worth, how long they last and how to use them.
Earning and using Rewards Points
1 How do I earn NVee Rewards Points?
You earn 5 points for every full £1 spent on eligible products, after discounts and excluding delivery charges. For example, £25.99 of qualifying spending earns 125 points.
2 What are my points worth?
Each point is worth 1p when used on an eligible future order. So 100 points are worth £1. Points cannot be exchanged for cash.
3 Do I need an account?
Yes. Create an account and sign in when you shop to collect and use points. Guest orders do not qualify for points, and points cannot be added retrospectively. The scheme is for UK customers.
4 How do I redeem points?
Sign in and look for Redeem Rewards Points at checkout. You can apply available points to eligible products on a future purchase, but not to delivery charges. Any applicable discounts are taken into account before rewards are calculated.
5 Do all products earn points?
Only eligible products qualify. The points you earn are based on qualifying spending after discounts, excluding delivery. Check the Rewards Terms & Conditions for any restrictions.
Balances, expiry and other Rewards rules
1 Where can I check my balance?
Sign in to My Account and open **Rewards** to see your available points and account activity.
2 When do points expire?
Points expire one year after they’re issued. Check your account for your available balance and expiry information.
3 What happens if I return something?
Points earned on returned or refunded items may be deducted from your balance. If you used points on an order that was refunded, check the updated balance or Contact Us for help.
4 Can I transfer points or withdraw them?
No. Points belong to your account. They cannot be transferred to someone else or exchanged for cash. Each customer may hold one Rewards account.
5 Are there birthday and review points?
The existing scheme includes birthday and eligible product-review rewards. Birthday points require your date of birth to be added to your account and cannot be claimed retrospectively. The relevant scheme terms apply.
6 How does Refer a Friend work?
Under the existing rules, the referring customer receives 200 points after their friend’s first order is dispatched. The new customer can receive 200 points towards their first order by entering the referral code during registration. The code cannot be added afterwards. This feature will be available only when Refer a Friend is enabled on NVee Superstore.
7 What about points from my old NVee account?
If you previously shopped at nvee.co.uk, check the balance shown when you sign in to NVee Superstore. If something looks wrong, Contact Us using the email linked to your account. Never share your password.
8 Why can't I use points at checkout?
Make sure you’re signed in, have points available and have eligible products in your basket. Points cannot cover delivery charges. If you still need help, Contact Us.