Age Verification
Vaping and nicotine products on NVee Superstore are for adults aged 18 and over. Here’s why we check age, when Age Check may be involved and what to do if you need help.
UK law restricts sales of age-restricted vaping products to adults...
No. Single-use disposable vapes are banned from sale in the UK, including online sales...
If you have a question about age verification, an order that is waiting for...
You must be 18 or over to buy products in the Vaping & Nicotine range at NVee Superstore...
1. Who can buy vaping and nicotine products?
You must be 18 or over to buy products in the Vaping & Nicotine range at NVee Superstore. We apply this age policy to our vaping devices, e-liquids, compatible replacement pods and coils, and nicotine products, including nicotine pouches.
We take age restrictions seriously and do not supply restricted products when we cannot establish that the customer meets the required age.
2. Which products are covered by the age restriction?
Our 18+ shopping policy covers the vaping and nicotine products we offer, including vape kits, e-liquids, prefilled pods, refillable pods, replacement coils and nicotine pouches.
Ordinary food, drinks, phones and technology are separate departments. Buying those products does not, by itself, mean that you need to complete a vaping age check.
Standalone items such as standard phone chargers, batteries and cables are not automatically treated as vaping products simply because they may be used with a device.
3. What are the UK age rules?
UK law restricts sales of age-restricted vaping products to adults. From 29 October 2026, the age-of-sale rules are extended to all vaping and nicotine products, including nicotine pouches and relevant replacement components.
We already apply an 18+ policy to the Vaping & Nicotine products offered on NVee Superstore. You must not order these products if you are under 18.
We separate these purposes so you can understand what is needed for shopping and what choices are available to you. Not every technology has the same legal requirements, even when it appears in the same general category.
4. How does NVee Superstore check my age?
We use Age Check as our age-verification provider. Age verification helps us confirm whether a customer meets the age requirement for an age-restricted purchase.
If your order needs further checking, you may be asked for additional information before the restricted products can be supplied. Follow the instructions provided as part of the verification process. The exact steps can vary depending on the result of a check.
5. Will I need to provide identification?
You may be asked to provide evidence that you are aged 18 or over if an initial check cannot confirm your age.
If more information is needed, the verification process should explain what to do next. Please do not email identity documents or sensitive personal details to customer support unless we direct you to an approved secure process.
6. When will I be asked to verify my age?
Age checks are relevant when you try to order a product in our 18+ range. Some customers may need an additional step before an order can proceed.
Creating an account or confirming that you are over 18 on a page does not necessarily replace any verification needed for a particular purchase. If a check is required, we will let you know what you need to do.
7. Will I need to complete another age check?
A previous order or an existing account does not always mean that a new check will be unnecessary.
If we need to check your age again, we will explain the next step. We cannot guarantee that a past check automatically approves every future age-restricted order.
8. What happens if my age cannot be confirmed?
If we cannot verify that you meet the required age criteria, we cannot supply the age-restricted products.
If you believe the verification result is incorrect or need help with the next steps, please contact us at info@nveesuperstore.com. We will explain the options available to you and, if the affected order cannot proceed, arrange any refund due in accordance with the applicable order terms.
9. What if my basket includes other products?
You can shop across our different departments, but an age-restricted product still needs to meet the relevant checks.
Buying food, drinks or technology does not make those items age-restricted. If a check on a restricted item affects an order containing other products, we will explain how the order and any payment will be handled.
11. Do you sell disposable vapes?
No. Single-use disposable vapes are banned from sale in the UK, including online sales, and NVee Superstore does not sell them.
Some reusable devices use separately available replacement pods. They are not the same as single-use products. Check the individual product information to understand whether a device is reusable and which replacement parts it needs.
12. Could I be asked to show ID when my order is delivered?
Some delivery services may also carry out age checks where applicable. If any additional checks apply to your parcel, follow the delivery instructions provided.
The exact delivery requirements depend on the arrangements for the order. For general delivery information, see Delivery Information.
13. What happens to information used for age checks?
We use age verification to establish whether an age-restricted purchase can go ahead. Age Check is the provider we use to help with these checks.
Our Privacy Policy explains how personal information is used and what rights you have. If you have a privacy question, contact info@nveesuperstore.com.
14. Need help with an age check?
If you have a question about age verification, an order that is waiting for a check or a result you do not understand, please Contact Us or email info@nveesuperstore.com.
Include your order number if you have one. Please don’t send your password, payment-card details or a copy of your ID in an ordinary email.